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Feel free to check out some of the latest crewOS blogs below.
Peak Season Is Here. Your Dispatcher Is Already Behind.
It is Wednesday morning, the second week of peak season. The phone in your dispatcher’s office has rung twelve times before nine. Three of those calls are emergency repairs at industrial accounts. Two are customers asking when crews will be on site. One is a foreman calling from a parking lot in a different state…
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The Four Places Change Orders Leak Revenue
Your foreman is on a chemical plant in Mobile, sleeves rolled up, three days into a five-day mechanical overhaul. The plant superintendent walks over and says, “While you’re in there, can you replace those two return lines? They’re past due.” Your foreman nods, says he’ll get it on the list, and gets back to work.…
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The 65% Rule: When to Sell Modernization Instead of Another Repair
Every crane service company has a customer like this. Forty-year-old top-running double-girder. Two trolleys, one of them out of service more than it’s in. Festoon system patched four times in the last eighteen months. Drum brake on the main hoist gets adjusted every quarter because the lining is half what it was when you started…
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What Happens When Your Customers Can Actually See the Work You’re Doing
When we built the Customer Portal, I knew customers would appreciate having their documents in one place. The reaction I keep hearing, in almost identical words across different companies: “I didn’t know you did all that.” This phrase has stuck with me, because it says everything about the gap that has existed in this industry…
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Getting Started with the crewOS Customer Portal
Most field service companies are still delivering their work product the same way they were ten years ago: email attachments, phone calls, and a shared drive nobody can find. The crewOS Customer Portal changes that, and lets your customers see their assets, their documents, and their full service history in one place, without calling your…
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Build PM Contracts Using OSHA’s Inspection Schedule
OSHA already wrote your PM contract framework. Most crane service companies just haven’t figured out how to use it. The inspection schedule in OSHA 1910.179 isn’t just a compliance requirement. It’s a built-in recurring revenue structure. Every crane your customer owns has a mandated service cadence, and somebody has to perform that work. The question…
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