“We’ve always done it this way” is a phrase I’ve heard a thousand times. And at first glance, it can be hard to argue against. When a business has a long history and track record of doing great work and delivering for their customer, they can lack an appetite to change. But when you step…
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In field service management, timely decisions are critical to keeping operations efficient and customers happy. However, it’s hard to make good decisions when crews, back-office staff, and management aren’t working from the same, up-to-date information. Many field service teams operate in silos, relying on scattered data and back-and-forth communication that slows everything down. Real-time data…
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Imagine your operations running like a well-oiled machine—no piles of paperwork, no endless troubleshooting. Instead, your team is equipped with cutting-edge AI tools that keep you ahead of the game. The industrial field service world has come a long way, from carbon copy forms to mobile apps, and now we’re stepping into a new era.…
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Inspections are one of the most critical aspects of your crane company’s operations. You help your customers ensure safety, regulatory compliance, and equipment reliability, all while being the partner they can depend on. However, outdated processes, paper-based systems, and inspection tools that don’t talk to your other systems reduce efficiency and are prone to human error. …
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Running an industrial field service operation isn’t sexy. It’s often the behind-the-scenes orchestration of crews, technicians, equipment, and customer expectations. Historically, it’s been a fragmented mess—scheduling snafus, job-cost black holes, zero visibility into the field and a customer experience that’s chaotic to manage, much less make efficient. Enter technology. The same forces that have disrupted…
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I remember very vividly the first time I walked into a dispatcher’s office. I found before me the typical scene: A desk stacked with paper-based work orders, parts orders, inspection reports, and the all too familiar sight of sticky notes everywhere. Just like most dispatcher offices at successful industrial companies, there was a method to…
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In pretty much every conversation I have with leaders in the industrial space, I hear a common refrain: “We are really focused on growing our service group.” Many companies in the industrial market are looking to grow their business quickly and make it more resilient to economic ups and downs. One of the best ways…
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Outage season is one of my favorite times of the year. For those not familiar, “outage season” is a scheduled time in the spring and fall when power generation facilities schedule outages for routine maintenance, upgrades and improvements. It’s the time of the year when our customers are ramping up to do large scale projects…
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