Every crane service company has a customer like this. Forty-year-old top-running double-girder. Two trolleys, one of them out of service more than it’s in. Festoon system patched four times in the last eighteen months. Drum brake on the main hoist gets adjusted every quarter because the lining is half what it was when you started…
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Most field service companies are still delivering their work product the same way they were ten years ago: email attachments, phone calls, and a shared drive nobody can find. The crewOS Customer Portal changes that, and lets your customers see their assets, their documents, and their full service history in one place, without calling your…
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OSHA already wrote your PM contract framework. Most crane service companies just haven’t figured out how to use it. The inspection schedule in OSHA 1910.179 isn’t just a compliance requirement. It’s a built-in recurring revenue structure. Every crane your customer owns has a mandated service cadence, and somebody has to perform that work. The question…
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Your tech climbs to the runway beam in a steel mill. Sixty feet of concrete, rebar, and structural steel between him and the nearest cell tower. He pulls up the inspection app and watches the loading wheel spin. Then spin some more. He has two options. Wait it out and burn the customer’s morning, or…
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We launched the crewOS Customer Portal, the first customer-facing portal built specifically for the industrial field service market. Your customers can now log into a branded portal to view their assets, access inspection reports and documents, and stay informed about the work you’re doing for them, without a single phone call or email to your…
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For Immediate Release Birmingham, AL — crewOS, an all-in-one industrial field service management platform, today announced the launch of the crewOS Customer Portal, the first purpose-built customer-facing portal for the industrial field service industry. The portal gives end-customers of crane, material handling, mechanical contracting, and other industrial service providers a secure login to view their…
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Your techs are on a crane deck right now, eyes on a gearbox or wire rope, and a plant manager is standing ten feet away waiting for answers. What separates the tech who walks away with a signed repair authorization from the tech who walks away with a filed report? Both found the same deficiency.…
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Your techs are finding deficiencies every single day. Cracked welds, worn wire rope, brake linings past their limit, safety latches missing or bent. They document it, hand over the report, and move on to the next job. That’s where the money dies. Most crane service companies treat inspection reports like paperwork, something you file and…
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