When we built the Customer Portal, I knew customers would appreciate having their documents in one place. The reaction I keep hearing, in almost identical words across different companies: “I didn’t know you did all that.” This phrase has stuck with me, because it says everything about the gap that has existed in this industry…
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Here’s a question nobody in our industry is asking: What does your customer actually experience when they work with you? Not the crane work. Not the inspection quality. Not the field crew showing up on time. All of that matters, but that’s your side of the equation. We’re talking about the other side. The customer’s…
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We shipped 5 major updates in this release — focused on giving your team more visibility into asset history, better tools for internal communication, and quality-of-life improvements your field crews have been asking for. Here’s everything that’s new. Unified Asset View Finding the history of work done on an asset used to mean jumping…
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Rising customer expectations, tighter margins, workforce shortages, and increasing system complexity are forcing leaders to rethink how work gets done. At the same time, technology options are expanding rapidly, some promising real operational gains, others offering little more than surface-level digitization. Over the next five years, the companies that pull ahead won’t be the ones…
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As we start 2026, industrial field service leaders are facing a stark reality: the systems that once “got the job done” are now holding operations back. What used to work when crews, clients, and equipment were easier to track simply isn’t sustainable in an era of greater complexity, tighter labor markets, and heightened customer expectations.…
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For companies running field operations, connectivity is never guaranteed. Jobs happen in rural sites, industrial facilities, and remote plants where cell service is unreliable or nonexistent. Yet many field service platforms still assume constant internet access. That assumption is costly. Offline mode is a direct driver of return on investment. When field teams can continue…
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The start of a new year brings the same questions every industrial field service leader wrestles with: What equipment do we need more of?Where are we underutilized?What’s costing us the most time or the most money?How do we keep 2026 from looking like every other year of fire drills and last-minute rentals? Most executives don’t…
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Industrial field service is facing a talent shift. Experienced technicians are retiring. New generations are more selective about where and how they work. And competition for skilled workers has never been higher. Attracting great field talent is no longer just about pay or benefits. Today’s workers care deeply about how they work, the tools they’re…
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Less Admin. More Accuracy. Faster Results. In industrial field service, time tracking and payroll aren’t just back-office tasks. They are vital for operational efficiency and your bottom line. For many companies, processing payroll is still one of the most frustrating and error-prone parts of the job. Hours are logged on paper, supervisors chase down approvals,…
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