Customer Case Study
How crewOS Changed Daily Operations at Gengroup
Same-day inspection-to-quote turnaround, payroll processed in minutes instead of days, and 50% less administrative time.
Speed That Wins More Work
One of the biggest changes for Gengroup is speed.
With crewOS, the moment an inspection is completed, technicians and managers know what to do next. That speed doesn’t just improve service. It wins more work.
“The second a tech completes an inspection, he knows what to focus on. The goal is to get a quote out, or at least call the customer, while the tech is still on site. In a scenario where a customer has 20 or 50 cranes, that’s where we really shine. Now, we can service big customers more frequently than our competitors.”
Alec Turnbull, President, Gengroup Crane Corporation
Inspection to quote turnaround
Weeks → Same day
The report Gengroup produces now is part of what drives that speed. Professional, detailed, and ready to share while the technician is still on site. As Turnbull puts it: “The report we’re producing right now is light years ahead of what our competitors are doing.”
Payroll: From Days to Minutes
Payroll was a huge pain point for Gengroup before crewOS.
“I’d be in on Fridays tallying numbers. If guys worked over the weekend, I had to come in early Monday to redo everything before accounting needed it.”
Alec Turnbull
Now with crewOS: “They look at a report, make sure numbers look right, and submit. That’s it.”
Payroll processing
Days of tallying → Minutes
Employees feel less burnout, fewer late nights, and better quality of life.
50% Less Administrative Time
Before crewOS, almost everything was done manually. Inspections were on paper. Notes were handwritten. Reports had to be retyped into PDFs. Scheduling, communication, and documentation all lived in different places. This made everyday work slow and error-prone, which delayed billing and cost real revenue, and it made finding past information a constant headache.
Simple tasks like checking the status of a crane, finding an old inspection, or preparing a customer report could take days, sometimes weeks.
“We were totally overwhelmed with the administrative headache. It took too long to find problems, define them, and jump on them.”
Alec Turnbull
Administrative time
50% reduction
By replacing paper and disconnected tools with one modern platform, Gengroup cut administrative time in half. Leadership now has real-time visibility into field activity, so updates don’t come in after work has already been completed. When customers call ahead of audits for status updates, the team has a complete picture instantly.
Real-Time Visibility Changes Everything
Before crewOS, leadership didn’t always have real-time visibility into field activity, so updates often came in after work had already been completed.
In some cases, cranes remained out of service longer than expected before follow-up needs were clearly identified. When customers called ahead of audits for status updates, the team would need to pull information from multiple sources to provide a complete picture.
Now, with everything in one system, Gengroup can respond to customer inquiries immediately, identify issues as they happen, and keep their operation moving without the delays that used to be part of daily life.
“I love it. It’s helped a lot with organization and being able to see everything you’ve ever needed.”
Julianna Adamusiak, Operations Coordinator
Without access to live data, Gengroup’s ability to respond quickly was limited. With crewOS, that limitation is gone.
“We need to be better than our competitors. It’s hard to grow when you operate the same as everyone else. crewOS lets us compete and win.“
Alec Turnbull, President, Gengroup Crane Corporation
See how crewOS fits your crane operation
Book a walkthrough to see how crewOS supports scheduling, field reporting, inspections, job tracking, and billing flow for crane and industrial service companies.