Customer Case Study
From Paper to Platform: How Gengroup Went Live
One training session, one platform, and a team that said “That’s it?” when they saw how easy crewOS was to use.
Making the Switch
Switching from decades of paper to a modern platform seemed scary, but Gengroup’s transition was smoother than they expected.
Technicians already had some exposure to digital tools, so adapting to crewOS felt natural.
“After a single onboarding/training session with the crewOS team, our entire team was live on crewOS.”
Julianna Adamusiak, Operations Coordinator
Since joining crewOS in June 2025, Gengroup has transformed how they schedule work, capture inspections, run payroll, and communicate with customers. By replacing paper and disconnected tools with one modern platform, they’ve been able to move faster, serve larger customers more frequently, and build a foundation that can scale as the business grows.
What Changed: Before and After
Before crewOS
Slow communication, missed details, and rework
Lost context, delayed sharing, and compliance risk
Time-consuming, error-prone, and hard to audit
Reactive operations and increased risk
Information scattered and hard to retrieve
Billing gaps and cash flow delays
Inconsistent execution and long ramp times
With crewOS
Immediate, accurate updates
Instant visibility and complete job history
Accurate, traceable, and stress-free
Issues identified and addressed immediately
Stronger trust and more professional service
“The report we’re producing right now is light years ahead of what our competitors are doing.”
Faster onboarding, consistent execution, and scalable growth
What the Team Says
From the president to the field technician, everyone at Gengroup sees the impact.
Leadership
“It’s a much more approved and simpler version of what they’d used before. Onboarding for them was pretty seamless.”
Alec Turnbull, President
Office
“I love it. It’s helped a lot with organization and being able to see everything you’ve ever needed.”
Julianna Adamusiak, Operations Coordinator
Engineering
“Two or three years ago, our processes were unorganized and led to headaches. Now we know exactly where to go.”
Rushabh Brahmbhatt, Service Supervisor
Field
“I like this better. I don’t have to save pictures on my phone anymore to submit later. It’s all done in the app.”
Randy, Overhead Crane Technician
Gengroup Crane Corporation: a leading crane manufacturer and service provider in Canada. Live on crewOS after a single training session.
See how crewOS fits your crane operation
Book a walkthrough to see how crewOS supports scheduling, field reporting, inspections, job tracking, and billing flow for crane and industrial service companies.