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ProcessBarron Case Study
ProcessBarron Gets Ahead of the Competition by Embracing Technology for Improved Efficiency
Fewer errors and wasted hours lead to fewer headaches—and more profit.
Bottom Line Up Front
CrewOS accelerated their job invoicing process by 94% and cut down on payroll processing hours and errors using a digital and automated software solution.
Introduction
ProcessBarron has been an industrial engineering leader for over 40 years, serving as an expert provider of equipment, parts, and services in pulp and paper, power generation, cement, biomass, steel, and other industrial markets. Headquartered in Pelham, Alabama, The company routinely dispatches field service teams to maintain and upgrade everything from material handling equipment for biomass plants to industrial fan systems for steel and paper mills, both in the United States and Canada.
Like many companies in their line of work, ProcessBarron used a very informal, primarily paper-based process for completing change orders that had to be done completely manually. The manual process took up valuable hours and limited their ability to respond quickly for their customers.
The company was using inefficient scheduling and dispatching processes that added countless hours to the weekly workload, including having to manually re-enter the same data multiple times and navigate lengthy procedures.
ProcessBarron's Challenges
Relying on antiquated, paper-based manual processes resulted in too many errors and too much time spent trying to fix them. When you’re delivering important service to mission-critical equipment—and trying to get paid for it—inefficiency is a killer. ProcessBarron needed to update how they managed their field service business, and fast.
Our Solutions
To help, we used the crewOS platform to make two major changes. We helped ProcessBarron improve their change order process and reduce payroll processing time.
#1 Reduce Percentage of Incomplete, Late, and Missing Change Orders
Before crewOS, a the change order process looked like this:
With crewOS, the process looks like this:
As a result, 100% of change orders are now billed and paid.
#2 Cut Down Length of Time to Process Payroll
Before crewOS, the payroll process took too much time and caused too much stress and confusion. After switching to the crewOS platform, the process was optimized to save time and improve accuracy.
Before crewOS, a the change order process looked like this:
With crewOS, the process looks like this:
ProcessBarron was able to greatly reduce the number of disputed and incorrect time entries and also cut the overall payroll processing time by days, not hours.
The Results
What They Said
“Before crewOS, it took us 4 to 6 weeks to invoice a job. We now have our jobs invoiced in 2 days. CrewOS has been a game changer.”
Clay Bishop
Vice-President of Field Service
Conclusion
ProcessBarron is scaling faster and meeting key milestones more consistently now that they have a reliable and modern software engine driving progress. They continue to expand service and drive more revenue by spending more time on what they do best—and leaving the rest to us.