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DESHAZO Case Study
DeSHAZO: Crane Leader Streamlines Workflows to Fuel Growth
A better field services software platform results in a better way to serve customers across the US.
Bottom Line Up Front
CrewOS reduced the length of their billing and job tracking workflows by nearly 50% per project and replaced expensive manual data entry with seamless automation.
Introduction
DeSHAZO is a leading manufacturer of cranes and material handling solutions. Their core business is to design, manufacture and install overhead cranes, then service and repair the equipment once it is on site. There are over 25,000 DeSHAZO cranes in operation today, all over the globe, meaning the company has to operate at a large scale to keep serving their customers and continue growing.
The company was using inefficient scheduling and dispatching processes that added countless hours to the weekly workload, including having to manually re-enter the same data multiple times and navigate lengthy procedures.
DeSHAZO's Challenge
For example, DeSHAZO dispatchers told a common story: they would often spend the end of the week—and usually some of their weekend—lining up projects for the following Monday and Tuesday. That required tediously entering data by hand and working through processes with over a dozen steps.
But when Monday morning arrived, they’d find multiple emergency jobs that would pop up—which meant the schedule would have to adjust. It also meant more hours redoing all of that manual work—and in a company the size of DeSHAZO, those wasted hours add up, fast.
It’s hard to be flexible to customer needs when it takes more time to schedule a job, dispatch a crew, keep track of job costs and progress, and ensure you get paid. DeSHAZO needed a better way to manage their field service operations, period.
Our Solutions
#1 Shortened the Workflow and Reduced Number of Manual Processes
To help, we used the crewOS platform to make two major changes. We helped DeSHAZO shorten the workflow by reducing the number of manual processes and helped them build and transition to a new system that met their specific needs.
Before crewOS, a typical process looked something like this:
With crewOS, the process looks like this:
#2 Rapidly Built and Transitioned to a More Efficient System
It takes time to put a new system into place, especially when you have to teach a large team across multiple locations how to use it.
We designed the crewOS platform to be the most user-friendly field service software in the industry. Showing each service location how to use the app—even from a mobile device in isolated job sites in the field—took minutes, not days or weeks
The Results
What They Said
“CrewOS has played an essential role in our ambitious plans to expand our footprint nationwide. Without crewOS scaling this quickly would create more problems and be too slow.”
Thacher Worthen
President of Service, DeSHAZO
Conclusion
DeSHAZO continues to grow as one of the most trusted names in the crane business today. They now have a core software solution that they are using to avoid the headaches of scale on their way to expanding their footprint. As always, they’re the experts; we’re just here to help.