crewOS

crewOS industrial field service management app on an iPad on a workbench in an industrial environment
Overcoming 5 Common Scheduling Challenges in Industrial Operations

Scheduling in industrial field service isn’t just about assigning crews to jobs—it’s about balancing workforce availability, job urgency, equipment logistics, and customer expectations. Many companies still rely on spreadsheets, whiteboards, or disconnected scheduling tools, leading to inefficiencies, miscommunications, and costly mistakes. Here we break down the biggest scheduling challenges industrial service companies face and explore…

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A DeSHAZO crane in an industrial field service environment
Proactive Maintenance: Real-Time Data for Crane Safety

As a crane service provider, your clients rely on you to keep their equipment running safely and efficiently. But too often, maintenance is reactive—fixing problems only after they cause downtime, costly repairs, or safety risks. This approach isn’t just inefficient—it puts you and your customers’ operations, budgets, and compliance at risk. Real-time data changes that.…

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Industrial field worker using crewOS app in a manufacturing plant
Work Order Management: Streamlining Job Execution and Tracking 

Managing work orders in industrial field service shouldn’t feel like solving a puzzle. Yet for many companies, it does. Teams spend countless hours manually entering data, switching between systems, and trying to piece together accurate job histories. The process is not just time-consuming—it’s prone to errors that can impact both operations and customer satisfaction.   The…

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Field technician inspecting an industrial fan
Safety and Compliance: Tools for Enhanced Industrial Operations

Safety in industrial field service is not optional—it’s essential. In high-risk environments, ensuring compliance isn’t just about avoiding fines; it’s about protecting teams, preventing costly incidents, and maintaining operational efficiency.  Yet, too many companies still rely on paper-based safety tracking, outdated processes, and reactive approaches to compliance. This not only puts workers at risk but…

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Man using crewOS industrial field service app on his iPad at an industrial plant
Customer Management: Strengthening Relationships in Field Service 

In field service, customer relationships are everything. Whether it’s a longstanding client who relies on you for ongoing support or a new customer you’re eager to impress, the success of your business depends on maintaining trust and delivering exceptional service.   But let’s be honest—managing those relationships isn’t always easy. From tracking past work orders to…

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Field crew in industrial warehouse using crewOS integrated platform to improve efficiency
Field Service Management: Improve Efficiency with Integrated Tools

In industrial field service operations, efficiency is key. Every job executed in the field impacts deadlines, budgets, and customer satisfaction.  Yet, many industrial companies find themselves bogged down by fragmented tools, manual processes, and communication silos that hinder their performance or inhibit their ability to scale and grow.  If this sounds all too familiar, it’s…

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Man in industrial plant using crewOS to schedule field service jobs.
Efficient Scheduling: Optimize Resource Allocation in the Field 

Scheduling in most industrial field service operations can feel like controlled chaos. Dispatch offices are often filled with stacks of paper work orders, sticky notes everywhere, and phones ringing off the hook. Dispatchers do their best to manage it all, relying on outdated systems and juggling endless moving parts. There’s usually a method to the…

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Industrial Field Service Management Crew with a Large Screw in a Warehouse
Real-Time Data: Better Decision-Making for Industrial Field Service Management  

In field service management, timely decisions are critical to keeping operations efficient and customers happy. However, it’s hard to make good decisions when crews, back-office staff, and management aren’t working from the same, up-to-date information. Many field service teams operate in silos, relying on scattered data and back-and-forth communication that slows everything down.   Real-time data…

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Overhead crane inside an industrial warehouse
Crane Inspections: Enhancing Efficiency and Accuracy 

Inspections are one of the most critical aspects of your crane company’s operations. You help your customers ensure safety, regulatory compliance, and equipment reliability, all while being the partner they can depend on. However, outdated processes, paper-based systems, and inspection tools that don’t talk to your other systems reduce efficiency and are prone to human error. …

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Why crewOS Was Created

I remember very vividly the first time I walked into a dispatcher’s office. I found before me the typical scene: A desk stacked with paper-based work orders, parts orders, inspection reports, and the all too familiar sight of sticky notes everywhere.  Just like most dispatcher offices at successful industrial companies, there was a method to…

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